Review Analysis
Reviews from Google, booking platforms and shops are read automatically, sorted by topic and sentiment and turned into a short list of what to fix first, with drafted replies for critical reviews.
Part of AI & Automation →What this demo does
Reads twelve guest reviews of a demo hotel and turns them into topics, sentiment, priorities and a drafted reply.
How to try it
- Skim the sample reviews.
- Press Analyse reviews.
- Read the issues, actions and the drafted reply. Or paste your own reviews.
What it brings your business
- In one minute you see what guests complain about most.
- Every problem comes with a concrete action.
- Critical reviews get a good reply quickly.
Review analysisDemo: 12 reviews, Hotel Lumen Köln
- Laura M.★★★★★Perfect location next to the cathedral and very friendly staff at reception.
- Thomas K.★★★★★The room was lovely, but street noise all night. Breakfast ended too early at 10.
- Sofia R.★★★★★Beautiful spa and a great breakfast buffet. The WiFi in the room was slow though.
- Markus B.★★★★★Stylish room, comfortable bed, and the team booked us a great restaurant.
- Elif Y.★★★★★Good hotel, but quite expensive for the size of the room.
- Jan P.★★★★★Check in took 40 minutes and nobody apologised.
- Anna S.★★★★★Everything within walking distance. Quiet courtyard room, we slept very well.
- Daniel W.★★★★★The WiFi kept dropping, impossible to work. Breakfast was good.
- Claire D.★★★★★The concierge recommendations were spot on. We will come back.
- Mehmet A.★★★★★The spa was closed for maintenance during our stay, nobody told us when we booked.
- Julia H.★★★★★Great value on weekdays, and breakfast with regional products.
- Peter N.★★★★★Thin walls, we could hear the neighbours. The staff were kind about it.
Analyse your own reviews
Analysed live by Claude, nothing is stored. Please remove names and personal data.
How it works
Collect
Reviews from Google, booking platforms, shops and surveys in one place.
Analyse
Topics, sentiment and trends per location or product.
Act
Prioritised actions and drafted replies, ready to approve.
Integrates withGoogle BusinessTrustpilotBooking.comSlack
Time to live
2 to 3 weeks
What you need
Access to your review sources or an export.
What you get
You know what customers complain about before your rating drops.
Next stepBook a Meeting
Have an idea? Let's build it.
A short conversation is usually enough to know whether we can help. No pitch deck required.